Calendars

Owned by Olesya Tantsyura
Last updated: Mar 20, 2024
3 min read

1. Description

Calendars can be used in a routing and call center.

In a call center context, a calendar regulates how a dialer works. 

In the context of routing, calendars determine what time an inbound call comes (weekday/weekend/) and play the corresponding audio file.

It consists of the following elements:

  1. Creation tool (Fig.1(1));

  2. Search field (Fig.1(2));

  3. Refresh button (Fig.1(3));

  4. Registry (Fig.1(4));

  5. Pagination (Fig.1(5)).

Fig. 1. Calendar page

1.1. Creation tool

Use the Add button (Fig.1(1)) to create a new object. Access to a General tab opens after clicking. You can open tabs for existing Calendars through the entries editing tool (see paragraph 1.4.4).

Tabs:

1.2. Search field

The search is performed on the Name column.

1.3. Refresh button

(Fig.1 (3)).

1.4. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

  1. Checkbox;

  2. Name;

  3. Description;

  4. Editing tool;

  5. Removal tool.

If there is no entry on the page, then an additional Add button is displayed in the register, the functionality of which duplicates the Add button in paragraph 1.1.

1.4.1. Checkbox

Fig. 2. Confirm deletion modal window

1.4.2. Name

The name of the Calendar is displayed here.

1.4.3. Description

Here is a description of the Calendar.

1.4.4. Editing tool

1.4.5. Removal tool

Fig. 3. Confirm deletion modal window

1.5. Pagination

2. Opportunities

2.1. Create a new Calendar

Goal

Create a new Calendar

Goal

Create a new Calendar

Preconditions

  1. Access to the Admin application;

  2. Access to the Calendars section in the Admin application;

  3. Permission to create in the Calendars section.

Steps



  1. Click the Add button. The General tab opens.

  2. Enter data. The Save button becomes active.

  3. Fill in the required data in other tabs.

  4. Click the Save button

Result

Data saved. Calendar is created

2.2. Delete a Calendar

Goal

Delete a Calendar

Goal

Delete a Calendar

Preconditions

  1. Access to the Admin application;

  2. Access to the Calendars section in the Admin application;

  3. Permission to select and delete in the Calendars section;

  4. The presence of at least one Calendar.

Steps



  1. Find the Calendar you want to delete in the registry;

  2. Click on the delete button -

    . A modal window opens to confirm the deletion;

  3. Click the Yes button.

Result

The modal window closes. The Calendar is removed.

2.3. Delete several Calendars

Goal

Delete several Calendars

Goal

Delete several Calendars

Preconditions

  1. Access to the Admin application;

  2. Access to the Calendars section in the Admin application;

  3. Permission to select and delete in the Calendars section;

  4. The presence of at least one Calendar.

Steps



  1. Find the Calendars you want to delete in the registry. Select them using the checkbox;

  2. Click on the delete button at the top of the registry. A modal window opens to confirm the deletion.

  3. Click the Yes button.

Result

The modal window closes. Calendars are removed.

2.4. Edit a Calendar

Goal

Edit a Calendar

Goal

Edit a Calendar

Preconditions

  1. Access to the Admin application;

  2. Access to the Calendars section in the Admin application;

  3. Permission to edit in the Calendars section;

  4. The presence of at least one Calendar.

Steps



  1. Find the Calendar you want to edit in the registry.

  2. Click on the edit button in the entry of this Calendar. The General tab opens.

  3. Make changes.

  4. Click the Save button.

Result

Data saved.