Transferring a chat

Only received chat can be transferred.

Click the  button at the top of the central block to transfer the received chat. After that, a list of possible schemes is displayed in the central block (Fig. 1).

Open

Fig. 1. Schemes for transfer

The list displays schemas that have been previously created in the Admin application.

Near each scheme, a button  is responsible for transferring the chat to the selected scheme. After pressing this button, the conversation for the Agent is closed, and the chat for the subscriber is transferred to the scheme.