New
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Functionality:
🆕 Added support for AI Text-To-Speech from ElevenLabs2FA - Two-Factor Authentication for users;
🆕 Website chat now has reCAPTCHA support;
🆕 New directory "Global Variables". It allows saving key-value pairs in plaintext or encrypted form for later access from routing.
[Admin] New access rights for "Global Variables" added.
[Admin] Added the ability to configure additional working conditions on weekends (non-standard days) in the calendar.Timeline - Call and chat history in the Contact card;
🆕 Added the ability to connect any external chats to Webitel;
🆕 Added the ability to manually launch dialogue forms without an active call or chat from the operator's workspace;
[Flow] New iFrame application for dialogue forms;
[Workspace] Added the ability to manage calls and dialogue forms using hotkeys;
[Workspace] Added support for calls in Safari on Apple macOS;
Updated documentation and localization of applications.
Improvements:
[Admin] Added the ability to connect Email using OAuth2 authentication.
[Workspace] Updated mechanism for handling missed calls. After a callback, the recording is deleted from the tab.
[Workspace] Completely revamped page for handling calls, chats, and tasks.
Documentation and application localization updates.
Improvement:
[Admin] Improvement in CSV import functionality.
[Admin] Added warning for unsaved data in record cards.
[Workspace] Updated user statuses in the search window.
[Workspace] Enhanced visual representation of variables in Markdown formatting.
[History] Improved visual representation of variables in call history.
[Supervisor] Fixed caching issues in filters.
[Flow] Added code correctness check in Custom Code application.
[Flow] Added warning for unsaved schema in code.
[Contacts] General improvements in Contacts section.
[Audit] Fixed identified errors.
[Logging] Fixed discovered errors.
Application localization improvement.
Security update.
Bug fixes and general enhancementstrigger a scheme on operator status change in the Team section;
[Admin] New parameter for incoming queues, sticky_Ignore_status, which allows ignoring the current operator status when using stickiness;
[Workspace] Improved Contact management;
[Workspace] Fixed the bug where the notification for the first call wasn't received;
[History] Fixed the access rights issue for contact center operator statistics;
[History] Fixed the issue where not all fields were exported to CSV;
[Supervisor] Improved filter management;
[Flow] Refactoring and enhancements;
[Flow] Fixed the bug with sending emails in the correct format;
[Flow] Added the ability to invoke the export application after a call ends;
[Flow] Added the ability to get the pause status in the userInfo application;
[Contacts] Updated interface forms;
[Portal] Improved chat stability in mobile networks;
[Portal] Changed the file handling algorithm;
Login form now responds to pressing Enter;
Fixed the bug with channel hangups on the FreeSWITCH side;
Return to the original link after authentication;
Improved application localization;
Security updates;
Bug fixes and general improvements.