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1. Description
A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Image Modified
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
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For ease of use, download the finished json file, which is attached below, and import it. More information on importing a json file can be found here.
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1.1.1 Flow description
Component | Block of component | Component parameters | Description |
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Start | Image Modified | Start component | |
Answer | Image Modified | Image Modified | Connecting a subscriber to the system |
Image Modified | Image Modified | Playing a sound file at the start of a conversation | |
Record session | Image Modified | Image Modified | To record a call from the start of the call and after redirect to two channels in mp3 format. |
If | Image Modified | Image Modified | To check if there was an additional set. Checking conditions - ${getIVR} != '' |
(branch 1) | Image Modified | Image Modified | To connect to the number that was selected in the extension dial |
(branch 1) | Image Modified | Image Modified | Ending a call |
(branch 2) | Image Modified | Image Modified | For connections with the default number - 111. |
(branch 2) | Image Modified | Image Modified | Ending a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Image Modified
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
Info | ||||||
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For ease of use, download the finished json file, which is attached below, and import it. More information on importing a json file can be found here.
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1.2.1.Flow description
Component | Block of component | Component parameters | Description |
---|---|---|---|
Start | Image Modified | Start component | |
Answer | Image Modified | Image Modified | Connecting a subscriber to the system |
Image Modified | Image Modified | Playing a sound file at the start of a conversation | |
Record session | Image Modified | Image Modified | To record a call from the start of the call and after redirect to two channels in mp3 format. |
If | Image Modified | Image Modified | To check if there was an additional set. Checking conditions - ${getIVR} != '' |
(branch 1) | Image Modified | Image Modified | To connect to the number that was selected in the extension dial |
Hangup (branch 1) | Image Modified | Image Modified | Ending a call |
(branch 2) | Image Modified | Image Modified | To redirect the subscriber to the "Магазин" queue |
(branch 2) | Image Modified | Image Modified | Ending a call |
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