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This section describes the algorithm of creating and managing Webitel telephony users in the Creatio system.
Glossary
| Term | Description |
|---|---|
| СRM User СRM | A user of the Creatio system, such a user, does not have the ability to make or receive calls from the system. |
| Webitel User Webitel | Webitel telephony user. In addition to using CRM, he can already make and manage calls from the CTI panel (CTI panel is one of the telephony tools in Creatio CRM. A Webitel user can receive incoming and outgoing calls, both internal and external, directly in the system). |
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