Table of Contents
Description
The "Call lists" section is designed to work with lists of numbers.
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For example, it is possible to create a "Blocked Users" list, and when setting up routing, add the condition: "If the number from which the call is made is in the "Blocked Users" list, end the call."
1. Adding the "Call list" section to the "Contact center" workplace.
To display the Call list section (Fig. 1), you need to select the "Settings" menu (1), go to "System Designer" (2).
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Fig. 6. Call lists register in the workplace Contact center.
2. Creating a Call list.
Select the section Call list register (1) in the workplace Contact Center (Fig. 7). Press the Add button (2).
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Fig. 8. Entering the values.
3. Adding a user to the Call list register.
In the Contacts section (1), select an existing user to add (Fig. 9) and click Open (2). Add contact (3) if the system has not yet created a Contact with the required phone number.
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Fig. 12. Displaying a contact in the list.
3.1. Duration of stay of the number in the list.
The Call list register functionality allows you to set the length of stay of a number in the list. To set the date of removal of a number from the list, on the "List of numbers" detail, open the entry by double-clicking on the line. (Fig. 13).
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Fig. 14. Additional settings.
4. Removing a number from Call list.
4.1. Removing a number from the list using the Contacts menu.
To delete a number, you need to open the Contacts menu (1) and select the required CRM user (Fig. 15). From the Contact page, open Actions (2), and select Remove from Call list (3).
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Fig. 16. List and number to remove.
4.2. Removing a number from a list from the section "Call list register".
To delete a number from the Call list register section (1), select the required list and open it (Fig. 17). Then select the number (2) to delete and press the menu button (3), select the Delete action (4).
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