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1. Description
A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
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For ease of use, download the finished json file, which is attached below, and import it. More information on importing a json file can be found here.
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1.1.1 Flow description
Component | Block of component | Component parameters | Description |
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Start | Start component | ||
Answer | Connecting a subscriber to the system | ||
Playing a sound file at the start of a conversation | |||
Record session | To record a call from the start of the call and after redirect to two channels in mp3 format. | ||
If | To check if there was an additional set. Checking conditions - ${getIVR} != '' | ||
(branch 1) | To connect to the number that was selected in the extension dial | ||
(branch 1) | Ending a call | ||
(branch 2) | For connections with the default number - 111. | ||
(branch 2) | Ending a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
Info | ||||||
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For ease of use, download the finished json file, which is attached below, and import it. More information on importing a json file can be found here.
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1.2.1.Flow description
Component | Block of component | Component parameters | Description |
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Start | Image Modified | Start component | |
Answer | Image Modified | Image Modified | Connecting a subscriber to the system |
Image Modified | Image Modified | Playing a sound file at the start of a conversation | |
Record session | Image Modified | Image Modified | To record a call from the start of the call and after redirect to two channels in mp3 format. |
If | Image Modified | Image Modified | To check if there was an additional set. Checking conditions - ${getIVR} != '' |
(branch 1) | Image Modified | Image Modified | To connect to the number that was selected in the extension dial |
Hangup (branch 1) | Image Modified | Image Modified | Ending a call |
(branch 2) | Image Modified | Image Modified | To redirect the subscriber to the "Магазин" queue |
(branch 2) | Image Modified | Image Modified | Ending a call |
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