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For example, it is possible to create a "Blocked Users" list, and when setting up routing, add the condition: "If the number from which the call is made is in the "Blocked Users" list, end the call."
1.
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Add the "Call
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lists" section to the "Contact center" workplace
To display the "Call list lists" section (Fig. 1), you need to select the "Settings " menu (1), go to "System Designer" (2).
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Fig. 2. Setting up the workplace
Select a workplace "Contact center" workplace (1) and Open (2) (Fig. 3).
Fig. 3. Opening the "Contact center" workplace
Click on "+" (1) next to the "Sections" detail detail (Fig. 4).
Fig. 4. Adding the section
Find in a list (Рис. 5) Call lists register (1) and press Select (2).
Fig. 5. Choosing the "Call list register"
After refreshing the page, the "Call list register lists"section will be displayed in the "Contact Center" workplace (Fig. 6).
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Fig. 6. Call lists register in the workplace "Contact center." workplace
2.
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Create a Call list
Select the section Call list register "Call lists" section (1) in the workplace "Contact Center" workplace (Fig. 7). Press the Add button (2).
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Fig. 8. Entering the values
3.
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Add a user to the Call list
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In the "Contacts" section (1), select an existing user to add contact (Fig. 9) and click Open (2). Or, you can Add a contact (3) if the system has not yet created a Contact with the required phone number.
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Fig. 9. Choosing the contacts
In the "Contacts" section (Fig. 10) select Actions (1) and Add to Call list (2).
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You can view the created lists in the "Call lists" section of the register (Fig. 12).
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The Call list register functionality allows you to set the length of stay of time for a number to exist in the list. To set the date of removal of a number from the list, on the "List of numbers" detail, open the entry by double-clicking on the linerecord. (Fig. 13).
Fig. 13. Opening additional number settings
In the window that opens (Fig.14) select the Date before (1). Withdrawal date (2) — actual date of number removal from the list. Then Save (3).
Fig. 14. Additional settings
4.
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Remove a number from Call list
4.1.
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Remove a number from the list using the Contacts menu
To delete a number, you need to open the Contacts menu (1) and select the required CRM user (Fig. 15). From the Contact page, open Actions (2), and select Remove from Call list (3).
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Fig. 16. List and number to remove
4.2.
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Remove a number from a list from the
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"Call lists
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" section
To delete a number from the "Call lists register " section " (1), select the required list and open it (Fig. 17). Then select the number (2) to delete and press the menu button (3), select the Delete action (4).
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Fig. 17. Removing number from the Call list register