...
After configuring the routing scheme, you need to set up the outbound routing rules. For this purpose, you have to create a new rule Dialplan in the outbound routing section.
...
| Code Block | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
[
{
"recordSession": {
"action": "start",
"bridged": false,
"followTransfer": true,
"minSec": 2,
"stereo": true,
"type": "mp3"
}
},
{
"bridge": {
"endpoints": [
{
"extension": "200",
"parameters": {
"call_timeout": "20"
},
"type": "user"
},
{
"extension": "201",
"parameters": {
"call_timeout": "20"
},
"type": "user"
},
{
"extension": "202",
"parameters": {
"call_timeout": "20"
},
"type": "user"
}
]
}
},
{
"hangup": ""
}
] |
Схема входящей маршрутизации звонка в очередь
После настройки очереди в схеме маршрутизации необходимо указать идентификатор очереди, в какую нужно маршрутизировать входящий звонок.
Идентификатор очереди можно узнать из адресной строки браузера, открыв страницу настройки очереди.
...
The routing scheme for an inbound call into a queue
After configuring a queue in the routing scheme, you need to specify the queue identifier where the incoming call will be addressed.
You can find the queue identifier in the browser address bar by opening the queue settings page.
An example of a routing scheme to the inbound queue which system identifier is 78.
| Code Block | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||
[
{
"answer": ""
},
{
"recordSession": {
"action": "start",
"bridged": true,
"followTransfer": "true",
"minSec": 2,
"stereo": true,
"type": "mp3"
}
},
{
"joinQueue": {
"priority": 100,
"queue": {
"id": 78
}
}
},
{
"hangup": ""
}
] |
...