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A call in predictive dialing mode (or predictive dialing) is initiated by the system. It makes a call to several members from the list at once. If the called subscriber answered, the system quickly connects the operatoragent, otherwise (the number is busy, does not answer, an answering machine signal is detected), in accordance with predefined instructions, it decides whether to retry.
Thus, in the predictive dialing mode, the operator agent will not receive unproductive calls: he connects to the connection only if the call reached the destination and was answered by the called subscriber. The difficulty lies in the fact that the system must ensure that at the moment when the called member answers, there is a free agent who also has the appropriate skills to handle this particular call.
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