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On the chat interaction panel (at the bottom of the page in Fig. 19), click on the "Select text" drop-down menu (1), select a template from the list by name (2), send a message by pressing the "Send" button (3) or Enter from the keyboard. The agent can edit the template text. The process of creating message templates is described in Section 7 "Creating a Quick Reply Template".
Fig. 19. Selecting a template for sending in a chat
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