Table of Contents
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Field | Description | |
|---|---|---|
| 1 | Max agent lines | Maximum allowable number of parallel outgoing calls that can be made per agent |
| 2 | Max agent lose calls | The maximum number of successful calls to subscribers that were not accepted by the agent (the agent was not available) within one iteration of dialing to this agent. After the number of "lost" calls specified in this column is reached, the system stops making new sets of subscribers for this agent until the next successful connection with the subscriber. |
| 3 | Min predict attempts | The minimum number of successful attempts to connect the subscriber with the agent required to collect statistical information about predictive dialing. Until this parameter is reached, the dialer works in the progressive dialing mode. |
| 4 | Max abandoned rate | The number in this field indicates the percentage of lost calls allowed (successful dialing attempts that were accepted by the subscriber, but did not connect to the agent) relative to the total number of attempts that were accepted by the subscribers. If this percentage is higher than the specified value, the predictive dialer changes to the progressive dialer type. The unit of measure is percentage (%). |
| 5 | Max wait time | The maximum time that the subscriber can wait to connect with the agent after the call is received by the subscriber. |
| 6 | Retry abandoned | Ability to renew "lost" subscribers. When this switch is enabled, subscribers who received a call, but were not connected to the agent, are included in the list for the next dialing. |
Fig. 5. Recommended detail "Predictive" parameters
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Now there are two subscribers in the list of call participants who are included in the "test dialer" dynamic group (Fig. 18).
Fig. 18. List of call participants
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The status of participants in the register has changed to "Uploaded to Webitel" (1) (Fig. 20).
Fig. 20. Subscribers are loaded into Webitel and ready to call
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Field | Description | |
|---|---|---|
| 1 | Webitel Id | Member ID in dialer. Filled in automatically from Webitel. |
| 2 | Condition | The member's state in the dialer:
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| 3 | Bucket | The name of the bucket assigned to the member. |
| 4 | Contact | The caller's Contact name. |
| 5 | Result | Call result received from Webitel:
|
Fig. 21. The "Dialer participants" tab information
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