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Now there are two subscribers in the list of call participants who are included in the "test dialer" dynamic group (Fig. 21).
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Fig. 21. List of call participants
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| Field | Description |
|---|
| 1 | Webitel Id | Member ID in dialer. Filled in automatically from Webitel. |
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| 2 | Condition | The member's state in the dialer: - "Not uploaded to Webitel",
- "Exhausted attempts",
- "Uploaded to Webitel".
|
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| 3 | Contact | The caller's Contact name. |
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| 4 | Result | Call result received from Webitel: - "Timeout" — present only in calls with post-processing. It is applied if the agent did not have time to finish post-processing on time (not used in the preview dialer);
- "Canceled" — not used in preview dialer;
- "Successful"
- "Abandoned" — succesfull connection to the subscriber, but there was no connection with the agent (not used in the preview dialer);
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Fig. 24. The "Dialer participants" tab information
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