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2 - current status indicator
Fig. 1. Status panel
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| Status | Description |
|---|---|
| Do not disturb (DnD) | Is used only for "user" role. Does not impact the work of an agent. If the mode is set, then the user will not receive calls from the internal line. |
| Ready | The agent in this status will receive internal calls. |
| Callcenter | The agent in this status will receive calls from queues (DnD must be disabled). |
Fig. 2. Status panel of an agent
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