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| Status 1 | Status 2 | Agent receives calls |
|---|---|---|
| Ready | "Callcenter" is not set | Internal only |
| Do not disturb | "Callcenter" is not set | None |
| Ready (displaying "Waiting" state) | "CallcenteCallcenter"r is is set | All |
| Pause | "Callcenter" is set | Internal only |
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The directory displays a list of causes for user states (Fig. 11).
Fig. 11. Add a status
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