Page Comparison

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Event	Description	A queue type where is used	Fields that are transferred
Event	Description	A queue type where is used	Field	Type	Description
Joined	a subscriber has entered the queue	all queues: offline queue inbound queue outbound IVR preview dialer progressive dialer predictive dialer chat inbound queue task queue	`channel`	string	channel (chat/call/task)
			`attempt_id`	integer	dialer attempt identifier
			`destination`	string	call destination number
			`use_processing`	boolen	post-processing is enabled
			`agent_channel_id`	string	agent session identifier (a call ID for the agent required to use API)
			`member_channel_id`	string	subscriber session identifier (a call ID for the subscriber required to use API)
			+ все переменные, которые передаются с абонентом и в очереди
Answered	an agent has answered the call	preview dialer offline queue	`channel`	string	channel (chat/call/task)
			`attempt_id`	integer	dialer attempt identifier
			`destination`	string	call destination number
			`use_processing`	boolen	post-processing is enabled
			`agent_channel_id`	string	agent session identifier (a call ID for the agent required to use API)
			`member_channel_id`	string	subscriber session identifier (a call ID for the subscriber required to use API)
			`agent_name`	string	agent name
			`agent_id`	integer	agent identifier
			`user_id`	integer	user identifier
			`agent_extension`	string	agent extension number
			`member_name`	string	subscriber name
			`member_id`	integer	subscriber identifier
			`cc_attempt_seq`	integer	attempt number
			`call_bill_sec`	number	duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call
			`call_duration`	number	general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account)
			`amd_result`	string	automatic detection (AMD) result - HUMAN/MASHINE
			`call_voice_sec`	number	the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call
			+ все переменные, которые передаются с абонентом и в очереди
Offering	на оператора распределился звонок	все очереди: offline queue inbound queue outbound IVR preview dialer progressive dialer predictive dialer chat inbound queue task queue	`channel`	string	channel (chat/call/task)
			`attempt_id`	integer	dialer attempt identifier
			`destination`	string	call destination number
			`use_processing`	boolen	post-processing is enabled
			`agent_channel_id`	string	agent session identifier (a call ID for the agent required to use API)
			`member_channel_id`	string	subscriber session identifier (a call ID for the subscriber required to use API)
			`agent_name`	string	agent name
			`agent_id`	integer	agent identifier
			`user_id`	integer	user identifier
			`agent_extension`	string	agent extension number
			`member_name`	string	subscriber name
			`member_id`	integer	subscriber identifier
			`cc_attempt_seq`	integer	attempt number
			`call_bill_sec`	number	duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call
			`call_duration`	number	general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account)
			`amd_result`	string	automatic detection (AMD) result - HUMAN/MASHINE
			`call_voice_sec`	number	the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call
			+ все переменные, которые передаются с абонентом и в очереди
Bridged	произошло соединение оператора с абонентом	все очереди: offline queue inbound queue outbound IVR preview dialer progressive dialer predictive dialer chat inbound queue task queue	`channel`	string	channel (chat/call/task)
			`attempt_id`	integer	dialer attempt identifier
			`destination`	string	call destination number
			`use_processing`	boolen	post-processing is enabled
			`agent_channel_id`	string	agent session identifier (a call ID for the agent required to use API)
			`member_channel_id`	string	subscriber session identifier (a call ID for the subscriber required to use API)
			`agent_name`	string	agent name
			`agent_id`	integer	agent identifier
			`user_id`	integer	user identifier
			`agent_extension`	string	agent extension number
			`member_name`	string	subscriber name
			`member_id`	integer	subscriber identifier
			`cc_attempt_seq`	integer	attempt number
			`call_bill_sec`	number	duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call
			`call_duration`	number	general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account)
			`amd_result`	string	automatic detection (AMD) result - HUMAN/MASHINE
			`call_voice_sec`	number	the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call
			+ все переменные, которые передаются с абонентом и в очереди
Missed	оператор не ответил на звонок	очереди с участием оператора: offline queue inbound queue preview dialer progressive dialer predictive dialer chat inbound queue task queue	`channel`	string	channel (chat/call/task)
			`attempt_id`	integer	dialer attempt identifier
			`destination`	string	call destination number
			`use_processing`	boolen	post-processing is enabled
			`agent_channel_id`	string	agent session identifier (a call ID for the agent required to use API)
			`member_channel_id`	string	subscriber session identifier (a call ID for the subscriber required to use API)
			`agent_name`	string	agent name
			`agent_id`	integer	agent identifier
			`user_id`	integer	user identifier
			`agent_extension`	string	agent extension number
			`member_name`	string	subscriber name
			`member_id`	integer	subscriber identifier
			`cc_attempt_seq`	integer	attempt number
			`call_bill_sec`	number	duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call
			`call_duration`	number	general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account)
			`amd_result`	string	automatic detection (AMD) result - HUMAN/MASHINE
			+ все переменные, которые передаются с абонентом и в очереди
Leaving	абонент покинул очередь	все очереди: offline queue inbound queue outbound IVR preview dialer progressive dialer predictive dialer chat inbound queue task queue	`channel`	string	channel (chat/call/task)
			`attempt_id`	integer	dialer attempt identifier
			`destination`	string	call destination number
			`use_processing`	boolen	post-processing is enabled
			`agent_channel_id`	string	agent session identifier (a call ID for the agent required to use API)
			`member_channel_id`	string	subscriber session identifier (a call ID for the subscriber required to use API)
			`agent_name`	string	agent name
			`agent_id`	integer	agent identifier
			`user_id`	integer	user identifier
			`agent_extension`	string	agent extension number
			`member_name`	string	subscriber name
			`member_id`	integer	subscriber identifier
			`cc_attempt_seq`	integer	attempt number
			`cc_result`	string	результат звонка call result (sucesssuccess/cancel/abandoned)
			`call_bill_sec`	number	duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call
			`call_duration`	number	general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account)
			`call_cause`	stringпричина	окончания звонка (варианты возможных причин можно посмотреть здесьcall ending reason (here you can view the variants of possible causes)
			`call_sip_code`	numberкод	окончания звонка (варианты можно посмотреть здесь в колонке SIP ответcall termination code (here you can view possible variants, in the SIP answer column)
			`amd_result`	string	automatic detection (AMD) result - HUMAN/MASHINE
			`call_voice_sec`	number	the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call
			+ все переменные, которые передаются с абонентом и в очереди
Processing	оператор вошел в статус постобработки	очереди с участием оператора: offline queue inbound queue preview dialer progressive dialer predictive dialer chat inbound queue task queue	`channel`	string	channel (chat/call/task)
			`attempt_id`	integer	dialer attempt identifier
			`destination`	string	call destination number
			`use_processing`	boolen	post-processing is enabled
			`agent_channel_id`	string	agent session identifier (a call ID for the agent required to use API)
			`member_channel_id`	string	subscriber session identifier (a call ID for the subscriber required to use API)
			`agent_name`	string	agent name
			`agent_id`	integer	agent identifier
			`user_id`	integer	user identifier
			`agent_extension`	string	agent extension number
			`member_name`	string	subscriber name
			`member_id`	integer	subscriber identifier
			`cc_attempt_seq`	integer	attempt number
			`call_bill_sec`	number	duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call
			`call_duration`	number	general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account)
			`call_cause`	stringпричина	окончания звонка (варианты возможных причин можно посмотреть здесьcall ending reason (here you can view the variants of possible causes)
			`call_sip_code`	numberкод	окончания звонка (варианты можно посмотреть здесь в колонке SIP ответcall termination code (here you can view possible variants, in the SIP answer column)
			`amd_result`	string	automatic detection (AMD) result - HUMAN/MASHINE
			`call_voice_sec`	number	the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call
			+ все переменные, которые передаются с абонентом и в очереди
Active	аналогично, что и Answered

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Versions Compared

Old Version 14

New Version 15

Key

Joined

Answered

Offering

Bridged

Missed

Leaving

Processing

Active