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Event | Description | A queue type where is used | Fields that are transferred | |||
---|---|---|---|---|---|---|
Field | Type | Description | ||||
Joined | a subscriber has entered the queue | all queues:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
+ все переменные, которые передаются с абонентом и в очереди | ||||||
Answered | an agent has answered the call |
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call | ||||
+ все переменные, которые передаются с абонентом и в очереди | ||||||
Offering | на оператора распределился звонок | все очередиall queues:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call | ||||
+ все переменные, которые передаются с абонентом и в очереди | ||||||
Bridged | произошло соединение оператора с абонентом | все очередиall queues:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call | ||||
+ все переменные, которые передаются с абонентом и в очереди | ||||||
Missed | оператор не ответил на звонок | очереди с участием оператораqueues with agent participation:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
+ все переменные, которые передаются с абонентом и в очереди | ||||||
Leaving | абонент покинул очередь | все очередиa subcriber has left the queue | all queues:
|
| string | channel (chat/call/task) |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
cc_result | string | call result (success/cancel/abandoned) | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account) | ||||
call_cause | string | call ending reason (here you can view the variants of possible causes) | ||||
call_sip_code | number | call termination code (here you can view possible variants, in the SIP answer column) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call | ||||
+ все переменные, которые передаются с абонентом и в очереди | ||||||
Processing | оператор вошел в статус постобработки | очереди с участием оператораqueues with agent participation:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or the end of the call (post-processing is not taken into account) | ||||
call_cause | string | call ending reason (here you can view the variants of possible causes) | ||||
call_sip_code | number | call termination code (here you can view possible variants, in the SIP answer column) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call | ||||
+ все переменные, которые передаются с абонентом и в очереди | ||||||
Active | аналогично, что и Answered |
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