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1. Description
A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
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For convenience, you can download the completed json file, which is attached below, and import it.
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1.1.1 Flow description
Component | Block of component | Component parameters | Description |
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Start | Start component | ||
Answer | Connect subscriber to the system | ||
Play an audio file at the beginning start of a conversation | |||
Record session | Record a call from its start and after redirect into two channels in mp3 format. | ||
If | Check if there was an additional set. Checking conditions - ${getIVR} != '' | ||
(branch 1) | Connect to the number that was selected in the extension dial | ||
(branch 1) | End a call | ||
(branch 2) | Connect to the default number - 111. This requires:
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(branch 2) | End a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
Info | ||||||
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For convenience, you can download the completed json file, which is attached below, and import it.
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1.2.1.Flow description
Component | Block of component | Component parameters | Description |
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Start | Start component | ||
Answer | Connect subscriber to the system | ||
Play sound file at the start of a conversation | |||
Record session | Record a call from theits start of the calland after redirect tointo two channels in mp3 format. | ||
If | To check Check if there was an additional set. Checking conditions - ${getIVR} != '' | ||
(branch 1) | To connect Connect to the number that was selected in the extension dial | ||
Hangup (branch 1) | Ending End a call | ||
(branch 2) | Image RemovedImage Added | To redirect Redirect the subscriber to the "МагазинTelemarketing" queue | |
(branch 2) | Ending End a call |
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