1. Description
A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
| Info | ||||||
|---|---|---|---|---|---|---|
For convenience, you can download the completed json file, which is attached below, and import it.
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1.1.1 Flow description
| Component | Block of component | Component parameters | Description |
|---|---|---|---|
| Start |
| Start component | |
| Answer |
|
| Connect subscriber to the system |
Playback |
|
| Play audio file at the start of a conversation |
| Record session |
|
| Record a call from its start and after redirect into two channels in mp3 format. |
| If |
|
| Check if there was an additional set. Checking conditions - ${getIVR} != '' |
Bridge (branch 1) |
|
| Connect to the number that was selected in the extension dial |
Hangup (branch 1) |
|
| End a call |
Bridge (branch 2) |
|
| Connect to the default number - 111. This requires:
|
Hangup (branch 2) |
|
| End a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
| Info | ||||||
|---|---|---|---|---|---|---|
For convenience, you can download the completed json file, which is attached below, and import it.
|
1.2.1.Flow description
| Component | Block of component | Component parameters | Description |
|---|---|---|---|
| Start |
| Start component | |
| Answer |
|
| Connect subscriber to the system |
Playback |
|
| Play sound file at the start of a conversation |
| Record session |
|
| Record a call from its start and after redirect into two channels in mp3 format. |
| If |
|
| Check if there was an additional set. Checking conditions - ${getIVR} != '' |
Bridge (branch 1) |
|
| Connect to the number that was selected in the extension dial |
Hangup (branch 1) |
|
| End a call |
Join Queue (branch 2) |
|
| Redirect the subscriber to the "Telemarketing" queue |
Hangup (branch 2) |
|
| End a call |
| Table of Contents |
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