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To display the "Call lists" section (Fig. 1), you need to select the Settings menu (1), go to "System Designer" (2).
Fig. 1. Opening the system designer
After that (Fig. 2), find in the "Set up view" section the "Workplace settings" subsection (1).
Fig. 2. Setting up the workplace
Select a "Contact center" workplace (1) and Open (2) (Fig. 3).
Fig. 3. Opening the "Contact center" workplace
Click on "+" (1) next to the Sections detail (Fig. 4).
Fig. 4. Adding the section
Find in a list (Рис. 5) Call lists (1) and press Select (2).
Fig. 5. Choosing the "Call list register"
After refreshing the page, the "Call lists"section will be displayed in the "Contact Center" workplace (Fig. 6).
Fig. 6. Call lists register in the "Contact center" workplace
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Select the "Call lists" section (1) in the "Contact Center" workplace (Fig. 7). Press the Add button (2).
Fig. 7. Creating a new call list
In the window that appears (Fig. 8), enter the Name (1) of the list and Save (2). A new list has been created.
Fig. 8. Entering the values
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In the "Contacts" section (1), select an existing contact (Fig. 9) and click Open (2). Or, you can Add a contact (3) if the system has not yet created a Contact with the required phone number.
Fig. 9. Choosing the contacts
In the "Contacts" section (Fig. 10) select Actions (1) and Add to Call list (2).
Fig. 10. Adding the contact to Call list
In the window that opens, select the desired Call list (1), number (2) and click Save (3).
Fig. 11. List and number selection
You can view the created lists in the "Call lists" section of the register (Fig. 12).
Fig. 12. Displaying a contact in the list
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The Call list register functionality allows you to set the time for a number to exist in the list. To set the date of removal of a number from the list, on the "List of numbers" detail, open the entry by double-clicking on the record. (Fig. 13).
Fig. 13. Opening additional number settings
In the window that opens (Fig.14) select the Date before (1). Withdrawal date (2) — actual date of number removal from the list. Then Save (3).
Fig. 14. Additional settings
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To delete a number, you need to open the Contacts menu (1) and select the required CRM user (Fig. 15). From the Contact page, open Actions (2), and select Remove from Call list (3).
Fig. 15. Removing a number.
On the deletion page (Fig. 16), select the required Call list (1), number (2) to be deleted, and click Save (3).
Fig. 16. List and number to remove
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To delete a number from the "Call lists" section (1), select the required list and open it (Fig. 17). Then select the number (2) to delete and press the menu button (3), select the Delete action (4).
Fig. 17. Removing number from the Call list
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