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Predictive Calling - outgoing campaign without prior reservation of an operator agent to minimize call waiting time. The dialer determines how many subscribers members need to be dialed in order to receive an answer, connect with an operatoragent, and minimize the waiting time for an operatoragent. Operator Agent connects to the call only at the moment when the called subscriber member answered it. In other words, for the operatoragent, an outgoing call becomes practically indistinguishable from an incoming call.
It is used to maximize the load of operators agents by minimizing the waiting time for an operator agent to connect with a subscribermember. The dialer determines the number of operators agents working on a given project, the average speed of the operatoragent's conversation and the amount of time required to connect with one subscriber member (including the time to try to dial subscribers members who did not answer the call). Using this information, it predicts how many telephone numbers at each particular moment of time need to start dialing in order to load the work of those operators agents who, according to the dealer's calculations, should be released in the near future.
In the case when the dialer was able to get through to subscribers members whose number is greater than the number of free operatorsagents, then the subscribers members who could not be connected to an operator agent remain waiting in the queue.
From the start, the dialer makes passes every 500 ms. The first pass, one call is made to each operatoragent. The second pass, if more than one is specified in the settings and there is a line available, then it starts adding along the second line. And so on, until it fills the amount specified in the settings. Thus, there is a gradual and uniform filling with calls, based on current resources.
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It is necessary to complete these pages as required. See the documentation for each of these pages for how to do this. Save your settings by clicking the "Save" button. Clicking the "Close" button will open the "Queues" page.
3. Add members
Open the "Members" page for this queue - click the 
button for the selected queue.
More details about adding or setting up members can be found here.