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The "Pause" status can be extended by pause causes (Fig. 4). To do this, the lookup "User statuses while exchanging messages" is filled out.
Fig. 4. "Pause" status
After switching to the "Pause" status and selecting the cause for the break, the indicator of the current status of the agent displays the value "Pause" (Fig. 5) and the system starts the timer for the time spent in it.
Fig. 5. Agent in "Pause" status
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Changes made in the lookup will be applied after you log in the system again (Fig. 13).
Fig. 13. Pause reasons
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