New functionality:
- 🆕 Поддержка внешних сервисов аутентификации по протоколу Support of external authentification services via OpenID Connect protocol;
- 🆕 Поддержка одновременной обработки текстовых и голосовых каналов операторами КЦAbility to process simultaneously text and voice channels by agents;
- [Workspace] Added displaying for an agent the value of the "Description" field of the subscriber in dialers;
- [History] Added an option to search by variables in the call history ;
- [Admin] Added a possibility to add numbers temporarily to the lists;
- [Admin] В предиктивном дайлере добавлена возможности настраивать интенсивности набораAdded an ability to configure dialing intensity in the predictive dialer;
- [Admin] В дайлерах добавлена возможности задавать абоненту номер донабора с помощью In dialers, added the possibility to set for a subscriber additional dialing of a number using DTMF;
- [Admin] В событие Leaving была добавлена новая переменная In the Leaving event, added a new bridged_at (timestamp) - время соединения с операторомvariable - connection time with the agent;
- [Admin] Implemented functionality of group management of contact center agents' skills;
- [Admin] Added support of Google Speech to voice profiles;
- [Flow] New application while;
- [Flow] New chatHistory application that allows sending conversation history to Email;
- [Flow] New cache application enabling work with RAM or with a Redis server;
- [Grafana] New dashboards for Audit app;
- New HTTP REST API for adding variables to ended calls;
- New HTTP REST API for working with chat history;
- Documentation and application localization update.
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