1. Description

Here you enter information about the Agent status.

Consists of fields (Fig.1):

1. Name;
2. Limit;
3. Description;
4. Admin can change this status;
5. Supervisor can change this status;
6. Agent can change this status.

Image Added

Fig. 1. General tab

1.1. Name

The name of the Agent status is entered here.

1.2. Limit

Here enter the maximum allowed number of minutes during which the Agent can stay in this status during the day.

1.3. Description

Here you enter the description of the Agent status.

1.4. Admin can change this status

Displays a checkbox responsible for the Admin can change this status for Agent in the Supervisor application.

Image Added -  the Admin can set this status for the Agent who is in his Team in the Supervisor application;

Image Added - the Admin cannot set this status.

1.5. Supervisor can change this status

Displays a checkbox responsible for the Supervisor can change this status for Agent in the Supervisor application.

Image Added - the Supervisor can set this status in the Supervisor application for the Agents for whom they assigned as a Supervisor 

Image Added - the Supervisor cannot set this status.

1.6. Agent can change this status

It displays a checkbox responsible for the Agent's ability to change this status (pause) for himself in the Workspace.

Image Added - the Agent can set this status in the Workspace for himself;

Image Added -  the Agent cannot set this status.

2.  Opportunities

2.1. Change the Name/

Description/Limit 

2.2. Set permission to change Agent status