1. Description
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Displays the current status of the agent in real-time. The list of possible statuses includes:
- Green – Online
- Yellow – On Pause
- Red – Offline
1.2.3. Duration
Shows the duration of time that the agent has been in the specified status. The data is collected from 00:00 today until the current moment.
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1.2.7. Handling duration
Shows duration of chat handling (from the moment of response until the completion of the chat)
1.2.8. Avg. handling duration
Shows average duration of chat handling.
1.2.9. Online duration
Shows the time that the agent has spent in the "Online" status.
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