1. Description

It is designed to view the history of the states where the Agent was.

It consists of the following elements:

1. Top bar (Fig.1(1));
2. Filtration block (Fig.1(2));
3. Registry (Fig.1(3));
4. Pagination (Fig.1(4)).

Fig. 1. State history tab

1.1. Top bar

1.2. Filtration block

It is designed to filter the data displayed in the registry.

It consists of the following elements:

1. Filtering fields (Fig.9(1));
2. Reset filters button (Fig.9(2));
3. Expant filters button (Fig.9(3)).

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Fig. 9. Filtration block

1.2.1. Filtering fields 

Available fields for filtering:

• From - sets the start time of the period for which you want to view data;
• To - sets the end time of the period for which you want to view the data.

1.2.2. Reset filters button 

1.2.3. Expant filters button

1.3. Registry

It is designed to display records with call data.

It consists of the following elements:

1. Select visible columns (Fig.10(1));

2. Refresh button (Fig.10(2));

3. Registry (Fig.10(3)).

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Fig. 10. Registry

1.3.1. Select visible columns 

It is designed to select the columns displayed in the registry.

The Select visible columns modal window to display opens (Fig.11) when you click the Image Added button.

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Fig. 11. Select visible columns modal window

Select checkbox - this column is displayed in the registry;

Clear checkbox - this column is not displayed in the registry.

1.3.2. Refresh button

1.3.3. Registry

The data in the registry is updated every 10 seconds.

The following columns are available in the registry:

1. State;
2. Start;
3. End;
4. Duration.

1.3.3.1. State

Displays the name of the state the Agent was in.

There are such states:

• waiting - waiting for a connection with the Subscriber;
• offering - connected to the Subscriber, connecting to the Agent;
• answered - active call;
• active - active chat;
• bridged - the call is connected to the Agent and the Subscriber;
• hold - the call is on hold;
• processing - the Agent enters the data on the call;
• chat - operator in the chat;
• wrap_time - 

1. Start;
2. End;
3. Duration.