1. Description

It is designed to customize the Agent's Skills.

It consists of the following elements:

1. Top bar (Fig.1(1));
2. Registry (Fig.1(2));
3. Pagination (Fig.1(3)).

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Fig. 1. Skills tab 

1.1. Top bar

1.2. Registry

It is designed to display records with call data.

It consists of the following elements:

1. Select visible columns (Fig.9(1));
2. Adding tool (Fig.9(2));

3. Refresh button (Fig.9(3));

4. Registry (Fig.9(4)).

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Fig. 9. Registry

1.2.1. Select visible columns 

It is designed to select the columns displayed in the registry.

The Select visible columns modal window to display opens (Fig.10) when you click the Image Added button.

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Fig. 10. Select visible columns modal window

Select checkbox - this column is displayed in the registry;

Clear checkbox - this column is not displayed in the registry.

1.2.2. Adding tool

To add a Skill, you must click the add button - Image Added. The Skill modal window opens (Fig. 11) after clicking the add button. It consists of the Skill and Capacity fields and the Add and Close buttons.

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Fig. 11. Skill modal window

More information about Skills can be found here.

1.2.3. Refresh button

1.2.4. Registry

It is a record of the Agent's existing Skills.

The following columns are available in the registry:

1. Skills;
2. Capacity;
   
3. State;
4. Editing tool;
5. Removal tool.

1.2.4.1. Skills

Skill names are displayed here. How to create a new Skill can be found here.

1.2.4.2. Capacity

This shows the level of proficiency in this skill. You can set it from 0 to 100. The larger the number, the higher the level of ability.

1.2.4.3. State

You can enable/disable the Skill by using the switch in this column. The enabled Skills determine the Queues in which the Agent will work.

1.2.4.4. Editing tool

The Add Skill modal window opens (Fig. 11) after clicking the Image Addedbutton. You can change the data in it.

1.2.4.5. Removal tool

It is used to remove a Skill. After clicking the delete Image Added button, the Skill is deleted.

1.5. Pagination