1. Description

This report contains information about scorecards Scorecards for call evaluation made by auditorsAuditors.

Consists of:

1. A dropdown Dropdown list with multiple choice for multi-select "Time";A dropdown
2. Dropdown list with multiple choice for multi-select "Team";A dropdown
3. Dropdown list with multiple choice for multi-select "Scorecard";A dropdown
4. Dropdown list with multiple choice for multi-select "Rated by";A dropdown
5. Dropdown list with multiple choice for multi-select "User";
6. An "Information" table;
7. A table "Form" table.

Fig. 1. "Audit: Forms" dashboard

1.1. Dropdown list with

multi-select "Time"

Designed It is designed to filter dashboards by call creation time or the time of its evaluation.

1.2. Dropdown list with

multi-select "Team"

Intended It is designed for filtering reports by agentthe Agent's teamTeam.

1.3. Dropdown list with

multi-select "Scorecard"

Designed It is designed for selecting scorecards Scorecards for which information needs to be viewed.

1.4. Dropdown list with

multi-select "Rated by"

Designed It is designed to filter all ratings given by an individual userUser.

1.5. Dropdown list with

multi-select "User"

Used It is designed to filter all evaluations made by a particular userUser.

1.6. "Information" table

Fig. 2. "Information" table

The table displays general information about active and archived call assessment scorecardsScorecards.

Consists It consists of the following columns:

• Active - current status of the scorecardScorecard. "+" – active, "-" – inactive;
• Archive - current status of the scorecardScorecard. "+" – archived, "-" – not archived;
• Creation Date – the date when the call assessment scorecard Scorecard was created;
• Title –  – the title of the call assessment scorecardScorecard;
• Number of evaluations – count of assessments conducted for a specific scorecardScorecard;
• Description – the description of the scorecard Scorecard (added during the creation or editing of the scorecardScorecard).

1.7.

"Form" table

Fig. 3. A "Form" table

This table displays general information about a specific scorecardScorecard.

Consists It consists of the following columns:

• Criterion No. – the question number in the scorecardScorecard;
• Criterion – the question from the scorecardScorecard;
• Type – the question type (available types: mandatory, optional);
• Answer type – the type of answer that can be given by the user User who rated the call
  (available types: multiple choice, rating);
• Min score – the minimum score that can be given by the user User who rated the call
  for a specific question;
• Max score – – the maximum score that can be given by the user User who rated the call 
  for a specific question;
• Avg result – – the average value of all evaluations for a specific question in the scorecardScorecard
  (calculated based on all calls evaluated using this scorecardScorecard);
• Min result – the minimum evaluation value given for a specific question;
• Max result – the maximum evaluation value given for a specific question.