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1. Description

It allows you to enter a variable and the options that this variable can take. It is used in cases where when it is necessary to make a branching.

Info

This component is present in flow types like:

  • Voice;
  • Chat;
  • Forms;
  • Service.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. Switch component

1.1. Switch block

The block consists of the following elements:

  1. The name of the component;
  2. in branch - receiving (connecting with the previous block) branch;
  3. out branch - outgoing (connecting with the following block) branch;

as well as the options specified in the Cases field (Fig.2).

Fig. 2. Adding branches

1.2. Switch settings panel

It consists of the following elements:

  1. Variable;
  2. Cases;
  3. Break;
  4. Add limit.

1.2.1. Variable

This is where the variable is entered. All variables in Webitel are denoted like this - ${ }. The variable name is enclosed in curly braces. For example, the variable "work_time" would be written as ${work_time}.

1.2.2. Cases

Here you enter the values that the variable can take. 

Enter the a new value name in this field and press the Enter button to add it.

1.2.3. Break

Include Page
Break
Break

1.2.4. Add limit

Include Page
Add limit
Limit
Add limit
Limit

Fig. 3. Setting a limit

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