Play audio file at the start of a conversation. For example, with information that all operators are busy.

This requires:

• select "media" in the "File type" field;
• in the "Media" field that appears, select a file that will be played to the subscriber;
• press the "Add" button.

Redirect to a queue to wait for a connection to an operator.

This requires:

• select the incoming queue in the "Queue" field.

Designed to search for information on the subscriber.

This requires:

• enter a variable in the "Destination" field - ${caller_id_number} ;

• enter the queue for which the check is made in the "Queues" field. 
• enter in the "Set" field  
  member_exists  - id
  

Branch the flow into options for a successful call (success)

or missed (abandoned)

This requires:

• enter in the "Variable"

• field  - ${cc_result}

• enter "

• successful"

• and "

• abandoned"

• in the "

• Cases" field.

If

(

branch 1)

Check if the call was successful.

This requires:

• enter in the "Expression"

• field -

• ${member_exists}

Patch Members

(

branch 1)

Cancel the call for this subscriber.

This requires:

• enter in the field "Destination"

• -

• ${caller_id_number}

•  enter the queue for which the check is being made in the "Queues"

• field;

• switch "Today"

• to the off position;
• check the "Stop cause"

• checkbox and enter "success" in the same field in the "Patch member" element.

If

(branch 2)

Check if the subscriber is not in the queue.

This requires:

•  enter in the field "Expression"  - !${member_exists} 

Callback Queue

(

branch 2)

If the subscriber is not in the queue - add to the queue.

This requires:

•  enter  the name of the subscriber in the "Name" field. In this example - Missed client;

• select the queue to which you want to add the subscriber in the "Queue"

• field. In this example - Offline queue;
• enter the amount of time after which you need to call back in the "Hold (sec)"

• field, ;

• enter in the "Communication" element,

• in the "Destination"

• field ${caller_id_number}

•  select the required type of communication in the "Communication type"

• field. In the example - "Mobile";

• enter in the "Set variables"

• fields :

Source - Missed call from inbound queue