1.1. Flow example
An example flow can be seen in Figure 1.
Fig. 1. Sending an email
Info | ||||||
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For convenience, you can download the completed JSON file, which is attached below, and import it.
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1.1.1. Flow description
Component | Block of component | Component parameters | Description | Displayed |
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Start |
Start component | |||
Form Text |
To display information on the page. This requires:
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Form Select |
To add a dropdown list to the dynamic window. This requires:
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Generate Form |
Create a form based on pre-built elements. This requires:
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If |
Check if the Call back button is clicked. To do this, in the Expression field, enter | ||||
Switch |
Branches the diagram by the choices in the drop-down list. This requires:
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Form Text |
To display information on the page. This requires:
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Generate Form |
Create a form based on pre-built elements. This requires:
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If |
Check if the To do this, in the Expression field, enter | ||
Go to |
Additional transition to the Form Text component (Branch 12) | ||||
Callback Queue |
Create a callback. This requires:
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Form Text |
To display information on the page. This requires:
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Generate Form |
Create a form based on pre-built elements. This requires:
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If |
Check if the Back button is clicked. To do this, in the Expression field, enter | ||||
Go to |
Additional transition to the Form Text component (Branch 13) | ||||
Attempt Result |
Leaves a message in the call history for a specific call status. This requires:
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Callback Queue |
Create a callback. This requires:
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Form Text |
To display information on the page. This requires:
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Form Select |
To add a dropdown list to the dynamic window. This requires:
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Generate Form |
Create a form based on pre-built elements. This requires:
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If |
Check if the Back to top button is clicked. To do this, in the Expression field, enter | ||||
Go to |
Additional transition to the Form Text component (Branch 14) | ||||
Attempt Result |
Leaves a message in the call history for a specific call status. This requires:
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Form Textfield |
To create a text entry field for the Agent. This requires:
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Generate Form |
Create a form based on pre-built elements. This requires:
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Attempt Result |
Leaves a message in the call history for a specific call status. This requires:
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success
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If |
Check if the Send a message button is clicked. To do this, in the Expression field, enter | ||
Schema |
To call a Flow schema that will be used as a sub-schema for sending an email. To do this, in the Schema field, select the previously created scheme for sending an email - |