1. Description

This report contains information about specific scorecard Dashboard of a specific Scorecard for call evaluation made by auditors.

Consists of:

1. Scorecard title, name of the user who rated rated the call, and evaluation date;
2. Section "Total call rating for the scorecard";
3. Table "Criteria".

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Fig. 1. "Audit: Form" dashboard

1.1. Scorecard title, name of the user who rated the call, and evaluation date

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Fig. 2.  Scorecard Scorecard title, the user who rated the call, and evaluation date

Designed to display key information about the selected evaluation: scorecard title, evaluation date and time, and the name of the user who rated the call.

1.2. Section "Total call rating for the scorecard" 

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Fig. 3. Section "Total call rating for the scorecard" 

Consists It consists of the following metrics:

• Mandatory questions – Total call rating based on mandatory questions in the scorecard.
  Calculated It is calculated using the formula: sum of points for mandatory questions * 100% / max score for mandatory questions in the scorecard.
• Optional questions – Total call rating based on optional questions in the scorecard.
  Calculated It is calculated using the formula: sum of points for optional questions * 100% / max score for optional questions in the scorecard.

1.3. Table "Criteria" 

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Fig. 4. Table "Criteria" 

This table displays detailed information about a specific evaluation.

Consists It consists of the following columns:

• Criterion No. – the criteria's number in the scorecardScorecard;
• Criterion – the criterion from the scorecardScorecard;
• Type – the question type (available types: mandatory, optional);
• Answer type – the type of answer that can be given by the user User conducting the evaluation (available types: multiple choice, rating);
• Min score – – the minimum score that can be given by the user User conducting the evaluation for a specific question;
• Max score – – the maximum score that can be given by the user conducting the evaluation for User evaluating a specific question;
• Score – the rating given by the auditor Auditor in the evaluation for a specific scorecardScorecard.