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Event | Description | A queue type where is used | Fields that are transferred | |||
---|---|---|---|---|---|---|
Field | Type | Description | ||||
Joined | a subscriber has entered the queue | all queues:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
+ все переменные, которые передаются с абонентом и в очереди all variables which are transferred with a subscriber and in a queue | ||||||
Answered | an agent has answered the call |
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or to the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or to the end of the call (post-processing is not taken into account) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | время разговора абонента с оператором - от начала соединения абонента с оператором, до окончания звонка | + все переменные, которые передаются с абонентом и в очереди | Offering | на оператора распределился звонок | все очередиthe duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call |
+ all variables which are transferred with a subscriber and in a queue | ||||||
Offering | the call was distributed to an agent | all queues:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or to the end of the call (post-processing is not taken into account) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | время разговора абонента с оператором - от начала соединения абонента с оператором, до окончания звонка | + все переменные, которые передаются с абонентом и в очереди | Bridged | произошло соединение оператора с абонентом | все очередиthe duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call |
+ all variables which are transferred with a subscriber and in a queue | ||||||
Bridged | the connection between an agent and subscriber has occurred | all queues:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or to the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or to the end of the call (post-processing is not taken into account) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | время разговора абонента с оператором - от начала соединения абонента с оператором, до окончания звонка | + все переменные, которые передаются с абонентом и в очереди | Missed | оператор не ответил на звонок | очереди с участием оператораthe duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call |
+ all variables which are transferred with a subscriber and in a queue | ||||||
Missed | an agent has not answered the call | queues with agent participation:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or to or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or to the end of the call (post-processing is not taken into account) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
+ все переменные, которые передаются с абонентом и в очереди | Leaving | абонент покинул очередь | all variables which are transferred with a subscriber and in a queue | |||
Leaving | a subcriber has left the queue | all queues:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
cc_result | string | результат звонка call result (sucesssuccess/cancel/abandoned) | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or to or the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or to the end of the call (post-processing is not taken into account) | ||||
call_cause | stringпричина | окончания звонка (варианты возможных причин можно посмотреть здесьcall ending reason (here you can view the variants of possible causes) | ||||
call_sip_code | numberкод | окончания звонка (варианты можно посмотреть здесь в колонке SIP ответcall termination code (here you can view possible variants, in the SIP answer column) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | время разговора абонента с оператором - от начала соединения абонента с оператором, до окончания звонка | + все переменные, которые передаются с абонентом и в очереди | Processing | оператор вошел в статус постобработки | очереди с участием оператораthe duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call |
+ all variables which are transferred with a subscriber and in a queue | ||||||
Processing | an agent has entered the post-processing status | queues with agent participation:
|
| string | channel (chat/call/task) | |
attempt_id | integer | dialer attempt identifier | ||||
destination | string | call destination number | ||||
use_processing | boolen | post-processing is enabled | ||||
agent_channel_id | string | agent session identifier (a call ID for the agent required to use API) | ||||
member_channel_id | string | subscriber session identifier (a call ID for the subscriber required to use API) | ||||
agent_name | string | agent name | ||||
agent_id | integer | agent identifier | ||||
user_id | integer | user identifier | ||||
agent_extension | string | agent extension number | ||||
member_name | string | subscriber name | ||||
member_id | integer | subscriber identifier | ||||
cc_attempt_seq | integer | attempt number | ||||
call_bill_sec | number | duration of the subscriber conversation - from the moment of answering till the current moment, or to the end of the call | ||||
call_duration | number | general call time - call duration from the beginning of dialing till the current moment, or to the end of the call (post-processing is not taken into account) | ||||
call_cause | stringпричина | окончания звонка (варианты возможных причин можно посмотреть здесьcall ending reason (here you can view the variants of possible causes) | ||||
call_sip_code | numberкод | окончания звонка (варианты можно посмотреть здесь в колонке SIP ответcall termination code (here you can view possible variants, in the SIP answer column) | ||||
amd_result | string | automatic detection (AMD) result - HUMAN/MASHINE | ||||
call_voice_sec | number | время разговора абонента с оператором - от начала соединения абонента с оператором, до окончания звонка | + все переменные, которые передаются с абонентом и в очереди | Active | аналогично, что и Answered
Настройка веб-хуков на очереди осуществляется в админ-панели на вкладке Hooks в разделе Queues.
...
the duration of the subscriber’s conversation with the agent - from the beginning of the subscriber’s connection with the agent till the end of the call | |||||
+ all variables which are transferred with a subscriber and in a queue | |||||
Active | similar to Answered |
Queue webhooks are configured in the admin panel on the Hooks tab in the Queues section.
To add a hook, you need to click the button