1. Description

It is designed for viewing and setting visualizations of statistical data. The settings are automatically saved.

It consists of the following elements:

1. Top bar (Fig.1(1));
2. Filter block (Fig.1(2));
3. Main block (Fig.1(3)).

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Fig. 1. Dashboards tab

1.3. Main block

The main block contains the following:

1. Dashboard display tools (Fig.9(1));
2. Interval (Fig.9(2));
3. Dashboards (Fig.9(3)).

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Fig. 9. Main block

1.3.1. Dashboard display tools 

It is designed to change the display of dashboards. There are such options:

Image Added - one dashboard for the entire width of the page;

Image Added - two dashboards for the entire width of the page;

Image Added - three dashboards for the entire width of the page.

1.3.2. Interval

It is designed to select the interval for which information will be displayed in the charts. When you click on the field, a drop-down list opens from which the interval is selected. The following intervals are currently available:

• Auto;
• 15 mins;
• 30 mins;
• 1 hour;
• 3 hours
• 6 hours;
• 12 hours;
• 1 day;
• 2 days;
• 1 week;
• 2 weeks;
• 1 month;
• 3 month;
• 6 month;
• 1 year.

1.3.3. Dashboards

A dashboard is data collected and visualized using charts, graphs, etc.

Click on the New Dashboard button, which is located at the end of the list of dashboards (Fig. 9(3)), to create a new dashboard.

When you click the button, the Select dashboard modal window opens (Fig.10), in which you must choose the dashboard type. There are the following types of dashboards:

1. Calls by period - represents the number of calls based on the selected filters and period;
2. Calls count - groups calls count on doughnut diagram based on the selected filters;

3. Calls count (metrics) - represents number of calls based on the selected filters and period;

4. Calls count (variables) - represents number of calls based where variable option was selected, on the selected filters and period;
5. Calls duration - groups overall calls duration based on the selected filters;
6. Calls duration (metrics) - represents numeric duration of calls based on the selected filters and period.

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Fig. 10.  Select dashboard modal window 

Click the OK button after selecting the type. The modal window displays the parameters for creating the selected dashboard. When you click the Cancel button, the modal window is closed, and the dashboard is not created.

1.3.3.1. Calls by period

The following fields for setting are displayed when choosing the Calls by period type (Fig.11):

• Name - the field for entering the name; can be empty;
• Visualization - the ability to select a display option. For this type of dashboard, only graphical visualization is available - Line;
• Visualization param - the ability to select the parameter by which the data will be displayed on the chart. The following options are available to choose from:
  • Direction;
  • User;
  • Agent;
  • Team;
  • Queue;
  • Gateway;
  • Hangup cause.
• Top records: 
  • Top-5 records;
  • Top-10 records;
  • Top-15 records;
  • Top-20 records.

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Fig. 11.  Select dashboard modal window  for Calls by period

1.3.3.2. Calls count

The following fields for setting are displayed when choosing the Calls count type (Fig.12):

• Name - the field for entering the name; can be empty;
• Visualization - the ability to select a display option. The following options are available to choose from:
  • Doughnut;
  • Bar.
• Visualization param - the ability to select the parameter by which the data will be displayed on the chart. The following options are available to choose from:
  • Direction;
  • User;
  • Agent;
  • Team;
  • Queue;
  • Gateway;
  • Hangup cause.
• Top records: 
  • Top-5 records;
  • Top-10 records;
  • Top-15 records;
  • Top-20 records.
• Show relative values (%) - is a checkbox responsible for displaying data as a percentage.

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Fig. 12. Select dashboard modal window  for Calls count

1.3.3.3. Calls count (metrics)

The following fields for setting are displayed when choosing the  Calls count (metrics) type (Fig.13):

• Name - the field for entering the name; can be empty;
• Visualization - the ability to select a display option. The following options are available to choose from:
  • Metric.

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Fig. 13. Select dashboard modal window  for Calls count (metrics)

1.3.3.4. Calls count (variables)

The following fields for setting are displayed when choosing the  Calls count (variables) type (Fig.14):

• Name - the field for entering the name; can be empty;
• Visualization - the ability to select a display option. The following options are available to choose from:
  • Doughnut;
  • Bar.
• Variable - the field for entering the variable name;
• Top records: 
  • Top-5 records;
  • Top-10 records;
  • Top-15 records;
  • Top-20 records.
• Show relative values (%) - is a checkbox responsible for displaying data as a percentage.

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Fig. 14. Select dashboard modal window  for Calls count (variables)

1.3.3.5. Calls duration

The following fields for setting are displayed when choosing the Calls duration type (Fig.15):

• Name - the field for entering the name; can be empty;
• Visualization - the ability to select a display option. The following options are available to choose from:
  • Doughnut;
  • Bar;
• Aggregation - the following options are available:
  • AVG: average value;
  • SUM: summarized value;
  • MAX: maximum value;
• Visualization param - the ability to select the parameter by which the data will be displayed on the chart. The following options are available to choose from:
  • Direction;
  • User;
  • Agent;
  • Team;
  • Queue;
  • Gateway;
  • Hangup cause.
• Top records: 
  • Top-5 records;
  • Top-10 records;
  • Top-15 records;
  • Top-20 records.
• Show relative values (%) - is a checkbox responsible for displaying data as a percentage.

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Fig. 15. Select dashboard modal window  for Calls duration

1.3.3.6. Calls duration (metrics)

The following fields for setting are displayed when choosing the Calls duration (metrics) type (Fig.16):

• Name - the field for entering the name; can be empty;
• Visualization - the ability to select a display option. The following options are available to choose from:
  • Metric;
• Aggregation - the following options are available:
  • AVG: average value;
  • SUM: summarized value;
  • MAX: maximum value;
  • MIN: minimum value.

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Fig. 16. Select dashboard modal window  for Calls duration (metrics)