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1.1. Flow example

An example flow can be seen in Figure 1.

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Fig. 1. Flow for adding a missed call to an outgoing dialer

Info

For convenience, you can download the completed json JSON file, , which is attached below, and import it.

View file

name	Add missed call to outgoing dialer-schema.json
height	150

1.1.1. Flow description

Component	Block of component	Component parameters	Description
Start	Image Added

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	Start component
Answer

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Image Added	Connect subscriber to the system
Playback

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Play audio file at the start of a conversation. For example, with information that all operators are busy.

This requires:

select "media" in the "File type" field;
in the "Media" field that appears, select a file that will be played to the subscriber;
press the "Add" button.

Join Queue

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Redirect to a queue to wait for a connection to an operator.

This requires:

select the incoming queue in the "Queue" field.

Hangup

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Image Added	End the call

Trigger

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Image Added	Trigger to execute the flow after the end of the call
Member info

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Designed to search for information on the subscriber.

This requires:

enter a variable in the "Destination" field - ${caller_id_number} ;
enter the queue for which the check is made in the "Queues" field.

In this example - "Offline queue";

enter in the "Set" field
member_exists - id

Компонент "

Switch

"

Image RemovedРазветвляет схему для вариантов успешного звонка

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Branch the flow into options for a successful call (success)

или пропущенного

or missed (abandoned)

Для этого

This requires:

в поле

enter in the "Variable"

указать

field - ${cc_result}

в поле

enter "

Cases

successful"

указать

and "

success

abandoned"

и

in the "

abandoned

Cases" field.

Компонент "

If

"

(

ветка

branch 1)

Image RemovedПроверка был ли звонок успешным.
Для этого в поле

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Check if the call was successful.

This requires:

enter in the "Expression"

указать

field -

${member_exists}

Компонент "

Patch Members

"

(

ветка

branch 1)

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Отменить звонок для этого абонента.
Для этого:

в поле

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Cancel the call for this subscriber.

This requires:

enter in the field "Destination"

указать

-

${caller_id_number}

в поле

enter the queue for which the check is being made in the "Queues"

указать очередь по которой делается проверка, в этом примере - "Offline queue"

field;

переключатель

switch "Today"

перевести в положение выкл.;

в элементе "Patch member" отметить чекбоксом "Stop cause" и казать в этом же поле "success"

Компонент "If"

(ветка 2)

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Проверка отсутствия абонента в очереди.
Для этого в поле "Expression" указать

to the off position;
check the "Stop cause" checkbox and enter "success" in the same field in the "Patch member" element.

If

(branch 2)

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Check if the subscriber is not in the queue.

This requires:

enter in the field "Expression" - !${member_exists}

Компонент "

Callback Queue

"

(

ветка

branch 2)

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Если абонента в очереди нет - добавить в очередь.
Для этого:

в поле "Name" указать имя абонента, в этом примере

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If the subscriber is not in the queue - add to the queue.

This requires:

enter the name of the subscriber in the "Name" field. In this example - Missed client;

в поле

select the queue to which you want to add the subscriber in the "Queue"

указать очередь в которою необходимо добавить абонента. В этом примере

field. In this example - Offline queue;

в поле

enter the amount of time after which you need to call back in the "Hold (sec)"

указать количество времени через которое необходимо перезвонить

field, ;

в элементе

enter in the "Communication" element,

в поле

in the "Destination"

указать -

field ${caller_id_number}

в поле

select the required type of communication in the "Communication type"

выбрать необходимый тип связи, в примере - Мобильный телефон

field. In the example - "Mobile";

в полях

enter in the "Set variables"

указать

fields :

Source - Missed call from inbound queue

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Key

1. Description

1.1. Flow example

1.1.1. Flow description