Table of Contents maxLevel 4
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The communication panel can also display other data about the call or the client that was received at the routing stage. For example, the choice that the client made during listening to the IVR. More details about the settings for displaying such information are in section 5 "Setting up dynamic variables".
Fig. 11. Dynamic variables
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- Consult transfer (3) (conditional) – allows you to speak with the other party before transferring the call. After selecting this option, a list of contacts opens, where you can transfer the call, or enter the desired destination number in the input field (1) (Fig. 14). Then you need to press the cellphone icon (2) to make a call.
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