1. Description

A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.

1.1. Redirect to number

An example flow can be seen in Figure 1.

Fig. 1. Incoming call flow with additional dialing and redirect to a specific number

For ease of use, download the finished json file, which is attached below, and import it. More information on importing a json file can be found here.

1.1.1 Flow description

Component	Block of component	Component parameters	Description
Start			Start component
Answer			Connecting a subscriber to the system
Playback			Playing a sound file at the start of a conversation
Record session			To record a call from the start of the call and after redirect to two channels in mp3 format.
If			To check if there was an additional set. Checking conditions - ${getIVR} != ''
Bridge (branch 1)			To connect to the number that was selected in the extension dial
Hangup (branch 1)			Ending a call
Bridge (branch 2)			For connections with the default number - 111.
Hangup (branch 2)			Ending a call

1.2. Redirect to the queue

An example flow can be seen in Figure 2.

Fig. 2. Incoming call flow with additional dialing and redirect to the queue