1. Description

A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.

1.1. Redirect to number

An example flow can be seen in Figure 1.

Fig. 1. Incoming call flow with additional dialing and redirect to a specific number

For convenience, you can download the completed json file, which is attached below, and import it.

1.1.1 Flow description

Component	Block of component	Component parameters	Description
Start			Start component
Answer			Connect subscriber to the system
Playback			Play an audio file at the beginning of a conversation
Record session			Record a call from its start and after redirect into two channels in mp3 format.
If			Check if there was an additional set. Checking conditions - ${getIVR} != ''
Bridge (branch 1)			Connect to the number that was selected in the extension dial
Hangup (branch 1)			End a call
Bridge (branch 2)			Connect to the default number - 111. This requires: in the field "Bridge strategy" select "multiply"; in the "Endpoints" element, click the "Add user" button and in the "Extension" field specify the agent extension, for example, 111.
Hangup (branch 2)			End a call

1.2. Redirect to the queue

An example flow can be seen in Figure 2.

Fig. 2. Incoming call flow with additional dialing and redirect to the queue