Part of the Webitel software that requires access permission to enter
2. Participants
№
Term
Description
1
User
Logged in visitor to which licenses are issued and assigned roles and devices (see Users).
2
Agent
Contact center practitioner who services members and callers(see Agents).
3
Member
The person to whom the dialer makes a call(see Members).
4
Subscriber
The person who calls a contact center.
5
3. Call
№
Term
Description
1
Missed
2
Abandoned
3
Success
4
3. Statuses and states
№
Term
Description
1
Online
2
Offline
3
Pause
4
Pause cause
5
Break out
6
Waiting
7
Offering
8
Bridged
9
Wrap up time
10
Postprocessing
4. Queues
№
Term
Description
1
IVR menu
Interactive voice responseis a technology that allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
2
5. Object
№
Term
Description
1
License
2
User
Logged in visitor to which licenses are issued and assigned roles and devices (see Users).
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