1. Description

Allows you to save an array of values into a variable that will be available in the history.

It is used to manipulate ratings, for example, in cases where it is necessary to evaluate the quality of the Agent's service.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. Mark IVR component

1.1. Mark IVR block

The block consists of the following elements:

1. The name of the component;
2. in branch - receiving (connecting with the previous block) branch;
3. out branch - outgoing (connecting with the following block) branch.

1.2. Mark IVR settings panel

It consists of the following elements:

1. Name;
2. Value;
3. Break;
4. Add limit.

1.2.1. Name

Here the name of the variable in which the data will be written is set.

1.2.2. Value

Here the value of the variable is set.

1.2.3. Break

1.2.4. Add limit

Fig. 2. Setting a limit