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1. Description

It is used to enable an additional transition to a component.

This component is present in flow types like:

  • Voice;
  • Chat;
  • Forms;
  • Service.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. Go to component

Example:

The If component must be connected to the Calendar component, to which another component is already connected to the input (In input).

To do this: the out branch of the If component must be connected to the goto in branch of the Go to component, and the goto out branch of the Go to component must be connected to the In branch of the Calendar component.

1.1. Go to block

The block consists of the following elements:

  1. The name of the component;
  2. goto in branch - receiving (connecting with the previous block) branch;
  3. goto out branch - outgoing (connecting with the following block) branch.

1.2. Go to settings panel

It consists of the following elements:

  1. Break;
  2. Add limit.

1.2.1. Break

Responsible for the completion of the flow execution.

- initiates the end of the flow execution after the given component.

- the switch is in the off position.

1.2.2. Add limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Fig. 3. Setting a limit

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