1. Description
A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
For convenience, you can download the completed json file, which is attached below, and import it. More information on importing a json file can be found here.
1.1.1 Flow description
| Component | Block of component | Component parameters | Description |
|---|---|---|---|
| Start |
| Start component | |
| Answer |
|
| Subscriber connection to the system |
|
| Play an audio file at the beginning of a conversation | |
| Record session |
|
| Record a call from its start and after redirect into two channels in mp3 format. |
| If |
|
| To check if there was an additional set. Checking conditions - ${getIVR} != '' |
(branch 1) |
|
| To connect to the number that was selected in the extension dial |
(branch 1) |
|
| Ending a call |
(branch 2) |
|
| For connections with the default number - 111. |
(branch 2) |
|
| Ending a call |
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
For convenience, you can download the completed json file, which is attached below, and import it. More information on importing a json file can be found here.
1.2.1.Flow description
| Component | Block of component | Component parameters | Description |
|---|---|---|---|
| Start |
| Start component | |
| Answer |
|
| Connecting a subscriber to the system |
|
| Playing a sound file at the start of a conversation | |
| Record session |
|
| To record a call from the start of the call and after redirect to two channels in mp3 format. |
| If |
|
| To check if there was an additional set. Checking conditions - ${getIVR} != '' |
(branch 1) |
|
| To connect to the number that was selected in the extension dial |
Hangup (branch 1) |
|
| Ending a call |
(branch 2) |
|
| To redirect the subscriber to the "Магазин" queue |
(branch 2) |
|
| Ending a call |
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