A scheme in which a greeting is played (IVR-menu) with the ability to redial a number. If the subscriber has entered an extension number - redirect to it, if not - to the default number or queue.
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. Incoming call flow with additional dialing and redirect to a specific number
For convenience, you can download thecompletedjson file, which is attached below, and import it.
1.1.1 Flow description
Component
Block of component
Component parameters
Description
Start
Start component
Answer
Connect subscriber to the system
Playback
Play audio file at the start of a conversation
Record session
Record a call from its start and after redirect into two channels in mp3 format.
If
Check if there was an additional set.
Checking conditions - ${getIVR} != ''
Bridge
(branch 1)
Connect to the number that was selected in the extension dial
Hangup
(branch 1)
End a call
Bridge
(branch 2)
Connect to the default number - 111.
This requires:
in the field "Bridge strategy" select "multiply";
in the "Endpoints" element, click the "Add user" button and in the "Extension" field specify theagent extension,for example, 111.
Hangup
(branch 2)
End a call
1.2. Redirect to the queue
An example flow can be seen in Figure 2.
Fig. 2. Incoming call flow with additional dialing and redirect to the queue
For convenience, you can download thecompletedjson file, which is attached below, and import it.
1.2.1.Flow description
Component
Block of component
Component parameters
Description
Start
Start component
Answer
Connect subscriber to the system
Playback
Play sound file at the start of a conversation
Record session
Record a call from its start and after redirect into two channels in mp3 format.
If
Check if there was an additional set. Checking conditions - ${getIVR} != ''
Bridge
(branch 1)
Connect to the number that was selected in the extension dial
Hangup (branch 1)
End a call
Join Queue
(branch 2)
Redirect the subscriber to the "Telemarketing" queue
Hangup
(branch 2)
End a call
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