Version 23.07

New functionality:

• 🆕 Support of external authentification services via OpenID Connect protocol;
• 🆕 Ability to process simultaneously text and voice channels by agents;
• [Workspace] Added displaying for an agent the value of the "Description" field of the subscriber in dialers;
• [History] Added an option to search by variables in the call history ;
• [Admin] Added a possibility to add numbers temporarily to the lists;
• [Admin] Added an ability to configure dialing intensity in the predictive dialer;
• [Admin] In dialers, added the possibility to set for a subscriber additional dialing of a number using DTMF;
• [Admin] In the Leaving event, added a new bridged_at (timestamp) variable - connection time with the agent;
• [Admin] Implemented functionality of group management of contact center agents' skills;
• [Admin] Added support of Google Speech to voice profiles;
• [Flow] New application while;
• [Flow] New chatHistory application that allows sending conversation history to Email;
• [Flow] New cache application enabling work with RAM or with a Redis server;
• [Grafana] New dashboards for Audit app;
• New HTTP REST API for adding variables to ended calls;
• New HTTP REST API for working with chat history;
• Documentation and application localization update.

Improvements:

• [Workspace] Fixed a bug with user authorization;
• [History] Fixed search by the 'Reason for call ending' field;
• [Supervisor] Fixed incorrect column filtration in the registry; 
• [Flow] Fixed bugs with Drag&Drop;
• [Flow] In the classifier app, added the possibility to search by entire phrase;
• [Flow] In the httpRequest app, added the ability to cache answers;
• [Flow] In the userInfo app, added an option to receive the user's Email;
• [Audit] Fixed general bugs;
• [Admin] Fixed bug with connecting Facebook pages;
• [Admin] Fixed bugs concerning working with subscriber registry in dialers (including connection types);
• [Admin] Вывод предупреждения, при попытке сгенерировать файл с помощью TTS, если название файла уже существует;
• [Admin] Не требуется перезапуск сервиса storage, после изменения языка распознавания в голосовых профилях;
• [Admin] Улучшена работа инструментов импорта из CSV файлов;
• Resources in dialers are filled using a round-robin algorithm instead of top-down;
• AI AMD получил поддержку определения активности голоса (VAD) для улучшения качества распознавания автоответчиков;
• Updated the view of database pages;
• В десктопном приложение исправлена ошибка автоматического открытия ссылки в браузере;
• Рефакторинг и исправлены найденные ошибки в HTTP REST API;
• Улучшена стабильность подключением микросервисов к базе дынных PostgreSQL;
• Исправлены ошибки и общие улучшения.

Обновление:

• Upgrade Notes 23.05-23.07