1. Description

This report contains information about scorecards for call evaluation made by auditors.

DRAFT

Consists of:

1. A dropdown list with multiple choice for "Time";
2. A dropdown list with multiple choice for "Team";
3. A dropdown list with multiple choice for "Scorecard";
4. A dropdown list with multiple choice for "Rated by";
5. A dropdown list with multiple choice for "User";
6. An "Information" table;
7. A table "Form".

Fig. 1. "Audit: Forms" dashboard

1.1. Dropdown list with multiple choice for "Time"

Designed to filter dashboards by call creation time or the time of its evaluation.

1.2. Dropdown list with multiple choice for "Team"

Intended for filtering reports by agent's team.

1.3. Dropdown list with multiple choice for "Scorecard"

Designed for selecting scorecards for which information needs to be viewed.

1.4. Dropdown list with multiple choice for "Rated by"

Designed to filter all ratings given by an individual user.

1.5. Dropdown list with multiple choice for "User"

Used to filter all evaluations made by a particular user.

1.6. "Information" table

Fig. 2. "Information" table

The table displays general information about active and archived call assessment scorecards.

Consists of the following columns:

• Active - current status of the scorecard. "+" – active, "-" – inactive;
• Archive - current status of the scorecard. "+" – archived, "-" – not archived;
• Creation Date – the date when the call assessment scorecard was created;
• Title –  the title of the call assessment scorecard;
• Number of evaluations – count of assessments conducted for a specific scorecard;
• Description – the description of the scorecard (added during creation or editing of the scorecard).

1.7.  A "Form" table

Fig. 3. A "Form" table

This table displays general information about a specific scorecard.

Consists of the following columns:

• Criterion No. – the question number in the scorecard;
• Criterion – the question from the scorecard;
• Type – the question type (available types: mandatory, optional);
• Answer type – the type of answer that can be given by the user who rated the call
  (available types: multiple choice, rating);
• Min score – the minimum score that can be given by the user who rated the call
  for a specific question;
• Max score – the maximum score that can be given by the user who rated the call 
  for a specific question;
• Avg result – the average value of all evaluations for a specific question in the scorecard
  (calculated based on all calls evaluated using this scorecard);
• Min result – the minimum evaluation value given for a specific question;
• Max result – the maximum evaluation value given for a specific question.