1. Sections

№	Term	Description
1	application	Part of the Webitel software that requires access permission to enter
2	category
3	section
	page
	tab
	paragraph
	registry

2. Participants

№	Term	Description
1	User	Logged in visitor to which licenses are issued and assigned roles and devices (see Users).
2	Agent	Contact center practitioner who services members and callers(see Agents).
3	Member	The person to whom the dialer makes a call(see Members).
4	Subscriber	The person who calls a contact center.
5	Auditor
6	Admin

№	Term	Description
1	Missed	пропущен
2	Abandoned	потерянный/ заброшен, последующего звонка не предполагается;
3	Success	успешный
4	timeout	время вышло
	failed	неудачный

№	Term	Description
1	Offline queue	The list of Members who need to be called back manually, for example, the Member who selects the option to call back;
2	Inbound queue	Callers are waiting in the Queue to speak to an Agent. For example, a hotline;
3	Outbound IVR queue	Call Members without the involvement of an Agent. Allows an organization to automatically engage customers by making automated voice calls using pre-recorded files or speech synthesis and recognition technologies
4	Preview dialer	The main task is to select a Member and show information about him to the Agent. The initiator of the call is the Agents
5	Progressive dialer	Outbound campaign with Agent reservation. Simultaneous dialing to the Members and Agent
6	Predictive dialer	An outgoing campaign without prior reservation of an Agent to minimize the call waiting time. The Dialer determines how many Members need to be dialed to receive an answer, connect with an Agent, and reduce the agent's waiting time. It maximizes agents' load by minimizing the waiting time for an Agent to communicate with a Member. In the case when the Dialer has reached the Member, but there is no free Agent, then Members who could not be connected to an Agent remain to wait in the Queue
7	Chat inbound queue
	Inbound job queue
	Outbound job queue
	Dialer

№	Term	Description
1	License
2	User	Logged in visitor to which licenses are issued and assigned roles and devices (see Users).
3	Device
4	Flow schemas
5	Dialplan
6	Gateway
7	Chatplan
8	Chat gateway
9	Agent skill
10	Bucket
11	Call list
12	Location
13	Calendar
14	Communication type
15	Agent statuse
16	Media file
17	Agent
18	Team
19	Resource
20	Resource group
21	Queue
22	Storage
23	Cognitive profile
24	Email profile
25	Imports of CSV from file
26	Trigger
27	Role

№	Term	Description
1