Allows getting information about the User by the user's Extension.
This component is present in flow types like:
Voice;
Chat;
Forms;
Service.
The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.
Fig.1. User info component
1.1. User info block
The block consists of the following elements:
The name of the component;
in branch - receiving (connecting with the previous block) branch;
out branch - outgoing (connecting with the following block) branch.
1.2. User info settings panel
It consists of the following elements:
User Extension;
Set;
Break;
Add limit.
1.2.1. User Extension
Here you enter the Extension of the User about which you want to get information or a variable into which the Extension is set. For example - ${caller_id_number}.
1.2.2. Set
It consists of the following:
Key;
Value;
Remove button;
Add.
1.2.2.1. Key
Here enters an arbitrary name of the variable to which the data will be transferred.
1.2.2.2. Value
Value is entered here.
The following values are allowed:
name - the name of the User;
extension - Extension of the User;
dnd - determine whether the User is in Do Not Disturb mode;
agent_id - Agent ID;
agent_status - Agent status;
super_extension - agent's Supervisor Extension;
super_extension - agent's Admin Extension;
variables.CUSTOM - the value of the CUSTOM variable. CUSTOM is a User variable key.
1.2.2.3.Remove button
It is intended for removing a variable in a row with which it stands—clicking thebutton removes the variable.
1.2.2.4. Add
It is designed to add a new variable.
1.2.3. Break
Responsible for the completion of the flow execution.
- initiates the end of the flow execution after the given component.
- the switch is in the off position.
1.2.4. Add limit
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Fig. 2. Setting a limit
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