1. Description

It allows you to enter a variable and the options this variable can take. It is used in cases when it is necessary to make a branching.

This component is present in flow types like:

Voice;
Chat;
Forms;
Service.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. Switch component

1.1. Switch block

The block consists of the following elements:

The name of the component;
in branch - receiving (connecting with the previous block) branch;
out branch - outgoing (connecting with the following block) branch;

as well as the options specified in the Cases field (Fig.2).

Fig. 2. Adding branches

1.2. Switch settings panel

It consists of the following elements:

Variable;
Cases;
Break;
Add limit.

1.2.1. Variable

This is where the variable is entered. All variables in Webitel are denoted like this - ${ }. The variable name is enclosed in curly braces. For example, the variable "work_time" would be written as ${work_time}.

1.2.2. Cases

Here you enter the values the variable can take.

Enter a new value name in this field and press the Enter button to add it.

1.2.3. Break

Responsible for the completion of the flow execution.

- initiates the end of the flow execution after the given component.

- the switch is in the off position.

1.2.4. Add limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Fig. 3. Setting a limit

Switch