1. Description

Allows getting information about the User by the user's Extension.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. User info component

1.1. User info block

The block consists of the following elements:

1. The name of the component;
2. in branch - receiving (connecting with the previous block) branch;
3. out branch - outgoing (connecting with the following block) branch.

1.2. User info settings panel

It consists of the following elements:

1. User Extension;
2. Set;
3. Break;
4. Add limit.

1.2.1. User Extension

Here you enter the Extension of the User about which you want to get information or a variable into which the Extension is set. For example - ${caller_id_number}.

1.2.2. Set

It consists of the following:

1. Key;
2. Value;
3. Remove button;
4. Add.

1.2.2.1. Key

Here enters an arbitrary name of the variable to which the data will be transferred.

1.2.2.2. Value

Value is entered here.

The following values are allowed:

• name - the name of the User;
• extension - Extension of the User;
• dnd - determine whether the User is in Do Not Disturb mode;
• agent_id - Agent ID;
• agent_status - Agent status;
• super_extension - agent's Supervisor Extension;
• super_extension - agent's Admin Extension;
• variables.CUSTOM - the value of the CUSTOM variable. CUSTOM is a User's variable key.

1.2.2.3. Remove button

It is intended for removing a variable in a row with which it stands—clicking on the  button removes the variable.

1.2.2.4. Add

It is designed to add a new variable.

1.2.3. Break

1.2.4. Add limit

Fig. 2. Setting a limit