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An example flow can be seen in Figure 1.
Fig. 1. Sending an email
Component | Block of component | Component parameters | Description | Displayed |
|---|
| Start | |
| Start component |
|
| Form Textfield | | | To create a text input field for an Agent. This requires: - in the Id field, enter the service name -
mail_input; - in the Label field, enter -
Enter subscriber's email; - in the Hint field, enter the hint's text -
If you leave the field empty, the message will not be sent.
| 
Hint display: 
|
| Form Rich Text Editor | | | Create a text input field with formatting for the Agent. This requires: - in the Id field, enter the service name -
message; - in the Initial value field, enter the text that will be displayed in the input field - the message that will be sent. In this example, the following is specified:
Dear subscriber! <p>We could not contact you to clarify the information on your order.</p> You can contact us using the following contacts: <ul> <li>+38000000000</li> <li>+38000000000</li>; - in the Label field, enter -
Enter message text; - in the Hint field, enter the hint's text -
Text can be edited; - in the Output field, select the
HTML option
| Hint display: 
|
| Generate Form | | | Create a form based on previously created elements. This requires: - in the Id field, enter the service name -
4; - in the Form title field, enter the text of the form title -
Sending an email; - in the Body contents field, enter the id of the components in the order in which they should be displayed in the form. To add a component, enter the component id and click the Add button:
- enter the id from the Form Textfield component -
mail_input and click the Add button; - enter the id from the Form Rich Text Editor component -
message and click the Add button;
- in the Form actions element, enter the data for creating buttons:
- the Send button
- in the Id field, enter the service name -
send; - in the Color field, select the button color -
primary; - in the Text field, enter the name of the button -
Send
| |
| Send email | | | To send an email. This requires: - enter the recipient's email address in the To field, or specify it using a variable. In this example, the variable used is
${mail_input}; - in the Subject field, enter
Messages from the care service; - the From field indicates who the email came from. Enter the address specified in the User field in angle brackets -
<*******@***.**>; - in the Message field, enter the message's text to be sent or specify it as a variable. In this example, the variable from the Form Rich Text Editor component is used -
${message}; - switch the SMTP Auth switch to the active position - the User field and the Password field are added:
- in the User field, enter the email address specified in the Email profile (in the Login field), which will be used to send notifications;
- in the Password field, enter the password for the email address specified in the Email profile (the Password field), which is used to send the message;
- in the Port field, enter the data from the SMTP Port field of the Email profile used;
- in the Server field, enter the data from the SMTP Host field of the Email profile used
| |
| Attempt Result | | | Leaves a message in the call history for a specific call status. This requires: - in the Status field, select -
success. Click the Add button; - In the Description field, type the text that will be added to the history or specify it as a variable. In this example, The email was sent to
${mail_input}.
| |
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